Last Updated: February 21, 2026

At JOYROS, trust is the cornerstone of our brand. Respecting the privacy rights of our customers is an integral part of building that trust. In this privacy policy, the terms “JOYROS,” “we,” and “us” refer to 1001506602 ONTARIO LIMITED.

This privacy policy explains how we collect and use your personal information to serve you. This policy applies to the JOYROS website, mobile sites, and all platforms where this Privacy Policy is linked, including communications such as SMS, MMS, chat, and email (collectively, the “Website”).

By accessing or using this Website, you agree to this privacy policy. If you do not agree, please discontinue use of the Website.

1. TYPES OF INFORMATION WE COLLECT

We collect information that identifies, relates to, or could reasonably be linked with a particular consumer or household (“personal information”):

  • Contact information: Name, email address, postal address, and phone number.

  • Payment information: Credit card numbers and billing details (processed via secure encrypted gateways).

  • Order history: Purchase and refund history, including sizing preferences.

  • Technical identifiers: IP addresses, browser type, device info, and Cookies.

  • Interactions: Information provided via social media (Instagram, TikTok, etc.) or customer service chats.

Sensitive Information: Unless specifically requested, we ask that you do not send us any sensitive personal information (e.g., social security numbers, racial or ethnic origin, or health data).

2. HOW WE COLLECT YOUR INFORMATION

  • Directly from You: When you make a purchase, create an account, or sign up for our newsletter.

  • Automated Technologies: As you navigate the site, we use cookies and web beacons to collect data about your equipment and browsing patterns.

  • Third Parties: From analytics providers (like Google Analytics) and marketing partners.

3. COOKIES AND TRACKING

We use cookies to ensure our website functions correctly and to personalize your experience.

  • Essential Cookies: Necessary for the site to function (e.g., secure checkout).

  • Performance/Analytics: Helping us understand how you use JOYROS so we can improve.

  • Marketing/SMS: We use cookies to keep track of items in your shopping cart, including when you have abandoned your cart; this info is used to determine when to send cart reminder messages via SMS.

Google Analytics & Ads: We use Google Analytics and Google Ads Remarketing. Third-party vendors, including Google, show JOYROS ads across the internet based on your past visits to our site. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

4. HOW WE USE YOUR INFORMATION

We process your data based on legal obligations, contract performance (fulfilling your order), or legitimate business interests, including:

  • Order Fulfillment: To process payments and ship your premium essentials.

  • Customer Support: To respond to your inquiries and resolve issues.

  • Personalization: Customizing the products and offers we share with you.

  • Security: To detect and prevent fraudulent or criminal activity.

5. HOW WE SHARE INFORMATION

We do not sell your personal data. We share information with:

  • Service Providers: Companies that help us with hosting, payment processing, and shipping.

  • Marketing Partners: To serve relevant advertisements on social media and other platforms.

  • Legal Requirements: To comply with subpoenas, court orders, or government requests.

6. DATA RETENTION & SECURITY

We maintain physical, technical, and administrative safeguards to protect your data. Your information is retained only as long as necessary to provide services to you or to comply with legal, tax, or regulatory requirements.

While we take significant steps to secure your data, no transmission over the internet is 100% secure. Use of the website is at your own risk.

7. YOUR RIGHTS (Canada, US, and International)

Depending on your residency, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update inaccurate information.

  • Deletion: Request that we delete your data (subject to certain legal exceptions).

  • Opt-Out: Unsubscribe from marketing emails or SMS by clicking "Unsubscribe" or replying "STOP."

8. CHILDREN’S PRIVACY

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 13.

9. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at contact@joyros.com.